More Info
Quality healthcare for the entire family
- General Info
- We've been proudly serving Holly Springs, Apex, Fuquay Varina and surrounding areas since 2007. We are committed to provide quality healthcare for the entire family. Our providers are Board certified in Family Practice.
- BBB Rating
- Extra Phones
Phone: (919) 363-8668
- Brands
- Most Insurances Accepted
- Payment method
- check, insurance, all major credit cards, debit
- Location
- In Arbor Creek Neighborhood Shopping Center on N Main St./ E William Street
- Amenities
- Free parking right outside the clinic Handicap accessible.
- AKA
Tricity Family Medicine & Urgent Care Clinic
- Other Link
- Categories
Reviews
Wonderful Doctor and wonderful staff. Caring, concerned, everything a real Doctor should be.
After visiting several doctors over the past 2 years for a reoccurring pain I felt that it was just something I would have to deal with. I visited Dr. Patel based on the referral of a friend and within minutes he figured out the problem that for two years I have been told to just try not to think about. When I entered the office I was greeted by the friendly staff. I was promptly taken into an examination room and then had a x-ray. The in-house x-ray service was so convenient. Dr. Patel came into the room and spoke to me in the calmest comforting tone totally unlike any doctor I have ever visited. Not only was the visit extremely helpful but it was amazing to see that a doctor and staff could be so helpful and pleasant.
I went to Tricity to get school physicals for my two sons, this clinic put the insurance in as 'Urgent Care'! That requires a large deductible on my insurance and they also charge special fees under the urgent care rate - higher office visit etc. When I called to straighten this out, the office manager provided no help and would not followup with insurance to fix this matter - costing me over a hundred dollars! This is at least aweful service, and perhaps even insurance fraud. They agreed to drop the charge after I called and threatened to open an investigation with my insurance company but I just got a collections bill for the balance after all these months. DON'T GO THERE. go to a physician that cares about you and your kids and aren't trying to make a fast buck at your expense!
FOLLOWUP:
Oh my.. After they saw my review(s), they went and pulled two other invoices that they had on my sons (they had agreed to submit as normal office visit rather than 'urgent care') and submitted them to collections. I paid immediately to get them off my back ($212 because 'urgent care' on my insurance carries a BIG deductible). This clinic is CRAZY... I can't believe they would do a retaliatory move like that on a patient. I really recommend anyone interested in medical services to go to Holly Springs Medical Group (ran by WakeMed hospitals) over on Holly Springs Rd. I'm sorry, but a school physical is NEVER 'urgent care' and this screws families trying to take care of their kids' medical needs.
Dear HSRES11YRS: We apologize for the inconvenience that you experienced as described in your review. We did file the visits twice per your request. First, as urgent care and second time as primary care. We have no control on how individual insurance plans processes claim/visits. We encourage you to contact your insurance company to obtain the copy of explaination of benefits to see that we did file it twice for you. The EOBs will also determine patient's financial obligation. We will be glad to provide EOBs for both filing if you need. We only hope to provide you and your family best of care. Thank you for bringing your concern to our attention and allowing us to comment on them.
Details
Phone: (919) 363-8666
Address: 107 Hyannis Dr, Holly Springs, NC 27540
Website: http://www.tricityfamily.com
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