West Coast Auto Mall

Today I went to this dealership to look at a 2013 Hyundai Veloster. The cars.com listing stated it is "LOADED WITH GPS NAVIGATION, POWER SUNROOF". The car had neither, so I wasted a 30-minute drive there. The car salesperson admitted that somebody had just drove from Gainesville (2-hours away) to look at the car based on the same error. Therefore, they have already created a poor customer experience with somebody else and continued to leave the inaccurate listing. I even called in advance of going there and nobody told me the listing was inaccurate. Very poor business practice..

Bought my 2009 Lexus IS 350 from West Coast Auto Mall last month and so far - I'M LOVING IT.

Chris Gamble, owner at West Coast Auto, tracked down the exact car that I wanted. Took about 2 months, but it was worth the wait. It's all white with tan leather. Had a small scratch about 4 inches long on the drivers seat, which Chris had fixed pretty well. Small scrape on rear bumper, looks like shopping cart damage, but I'll live with that for awhile.



My Lexus has a powerful 306-horsepower V6 that performs great with the rear-wheel-drive layout.

Value = great price

Location = not too bad to find the dealership

Car = got my top choice

People = interested in finding me the right car, didn't force me into an early choice (I almost bought the 2nd car presented, but Chris recommended waiting, unless I really wanted it).



Best part of the whole process is how easy it was. I gave Chris a list of 2 models and 3 colors in my order of preference. He called twice with possibilities, but they didn't work out. 3rd time was the charm and Chris even got the Lexus for $600 less than anticipated.



Also got the navigation system -- love it, but wish I could operate it more while in motion.

Was going to purchase a nicely priced Lexus from WC, but after inspection I was told it had non-factory parts on the front end. Great list price, but now I know why.

You know, I try to give a company the benefit of the doubt when someone complains about them. In this case, I decided to use Autocheck on a West Coast Auto Mall Lexus. They have some great prices on their Lexus, but I digress. Here's the vin for a Lexus I was interested in JTJBT20X950068939. Autocheck shows this car has frame damage and was announced at the dealer auction. What does West Coast say about this car? No known accidents. Yeah, the buyer really needs to BEWARE!!! Thanks for the heads up.

Buyer Beware!! Use AutoCheck. West Coast Auto Mall promotes CarFax on their website; however, please realize that CarFax does NOT contain auction reports, but AutoCheck does. According to AutoCheck, the car I purchased from West Coast Auto Mall has frame damage that was announced at dealer auction. Too bad I only checked with CarFax. Anyway, if you buy here, your contract will be AS-IS, and any factory warranty will be between you and the manufacturer. You better have your car inspected at the brand named dealership and validate your warranty. BEWARE. Tonight, I subscribed to a 60 day AutoCheck report and I ran all 23 car vin numbers on their lot. Guess what?! One-third had frame damage. That's 8 out of 23 cars. BEWARE.