Active Travel

My three girlfriends and I booked a trip through Tara at Grand Bahia Principe Tulum and it was absolutely fabulous! We had an amazing time and will definitely be back. The staff was very friendly and made sure you had everything you needed. The hotel was right on the beach with access to chairs and umbrellas. They had a 24 hour snack bar where you can drink and eat any time. The hotel had 3 pools and pool bars. They had entertainment at the hotel every night. The travel companies were also located in the hotel so we booked several excursions! I am planning a trip with my boyfriend this winter and will definitely use Active Travel! I referred all my friends to Tara!! Thanks, again!

Trying to get in touch with Jeannie is a nightmare. You may call during business hours but if she’s unavailable staff says she’ll call back. She is very inconsistent with how she get’s back to you. There were several instances when I would call but she would email my husband or I would email her and she would text me. Some days my husband would call her and she’d call me back.



Jeannie failed to ensure rooms were booked for our family members despite them booking nearly a year in advance and paying a deposit. Jeannie called less than 2 months from our wedding date to inform me that the four rooms we thought were reserved for our immediate family weren’t reserved and the resort was sold out. Ultimately we arranged to move our wedding to Sandals Whitehouse instead of Negril. This broke my heart. My hopes for a stress free wedding planning process turned into the opposite. Once we changed resorts, we essentially micromanaged Jeannie to ensure all details were accurate moving forward.



Jeannie’s information about wedding inclusions was inconsistent with the Sandals wedding planner. Jeannie said Active Travel would pay for extra guests at the 30 min reception. Jeannie claimed to have “thrown in” a 1 hour cocktail reception upgrade and free rehearsal dinner. However, these were included based on the number of rooms our group booked.



In fairness, Jeannie obtained us a spa credit and a unique arch that we had expressed interest in only after we requested some type of compensation for the added stress.



Warning signs! We should have seen the signs when we changed our wedding date and we were charged a fee despite us paying for travel insurance that she recommended. I’m sure Jeannie has a large number of clients, she consistently confused us with another couple and didn’t learn to associate our names with our wedding details until the fiasco. She had excuses for every mistake. She blamed the room booking failure on her wholesaler. We had used Jeannie once before for a trip to Punta Cana, DR where she booked us at the wrong resort but ultimately fixed it.