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        http://portraitinnovations.com

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        Portrait Photographers

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        Terri S.

        10/16/2016

        Overall
        Creativity
        Expertise
        Professionalism

        Sadly disappointed by my appointment at Portrait Innovation in Hickory NC. Staff was not very good with children and nor very creative. The package is severely limited, only one photo choice. . So all pics are the same. Learning experience, I will not be back.

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        anonymous

        03/29/2015

        Provided by Superpages
        Overall

        Would not recommend. Photographer sold us a $100 package that included a photo CD. The photographer told us twice we could take the CD anywhere and print more. When we went to print them there was no consent form to use the images. We went back to portrait innovations and the manager on duty acted like we were stupid and said we had bought the cheap package it didn't include consent to print more. She then explained all we could do is pay $150 more to upgrade to the next package and they would give us the consent form, or we get a refund and bring evening back (the refund had to be done that day. If we waited until tomorrow it would be impossible to refund). She also said the photographer was new and didn't know what she was talking about which was a lie the photographer told us she had worked there for over a year. And even though she told us we could use the CD there was just no way they could honor that. But if we decided to pay the extra $150 they could get it for us no problem. The whole thing was a bait and switch. Avoid this page.

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        AB
        Anthony B.

        06/25/2013

        Overall
        I wish I could give this place...

        I wish I could give this place 0 stars but am forced to give 1



        My wife went there today (6/25/2013) to take my 2 young sons to get their pics made, my wife informed the girl there that she ONLY wanted 1 portrait, not a package, the girl said ok. The girl then wanted to take over a hundred pics, my wife said NO, we want 1 and they proceeded. My infant son became irrate because this was taking so long. My wife tried to tell her to hurry things along and again (for the 10th time) that we only wanted 1pic, not a collage, not a package, just 1 but the girl kept on pushing more pics and tried to make my wife feel guilty for not doing more pics (that's a ploy they use, we've been here before). So after so many pictures taken my wife so ok that's all you need, the girl then stated that she needs more. My wife explained that my sons were ready to go and my infant hit his head in the process so he wasn't happy at all. The girl kept on with her sales pitch, my wife had to repeat herself at least a dozen more times. Only when my wife said she was walking out did the girl speed things along and let my wife pick the 1 portrait she wanted.



        You would think a business that deals with children and families with children would be more accommodating but instead they focus on sales. I understand business as I am a small business owner myself but there is a thing called CUSTOMER SERVICE that has to be applied. Evidently this location needs either 1. A new manager or 2. Their employees re-trained on customer service or both. WE WILL NEVER USE THIS LOCATION AGAIN.



        It's a good thing I wasn't there today because I don't put up with this bulls*it, my advice to anyone receiving poor service here is to call their headquarters at 704-499-9359

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        Details

        Phone: (828) 324-4414

        Address: 2355 Us Highway 70 SE, Hickory, NC 28602

        Website: http://portraitinnovations.com

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