Lithia Chrysler Jeep Dodge of Helena

Lithia dodge in Helena took very good care of me during my purchasing experience. I dealt with a salesman that really helped me make a good buying decision. Originally I was planning on purchasing a Jeep Wrangler but after being able to see all of the figures and realizing that I didn't want to pay that much each month, the salesperson and his manager recommended that I lease the Jeep! Now I'm extremely happy playing in the mountains with everything that Montana has to offer! With any dealership, people have good and bad experiences. As someone who has purchased A LOT of cars, I would hands-down say this was my best purchase experience. They have competitive pricing and are local to me! The nice thing is, I don't' even have to travel out of town to get a good deal or my dream vehicle. I can't thank you enough for your outstanding service during and after my purchase. The service department is absolutely amazing and very flexible around my military schedule when I need to get an oil change or service done during a hectic drill weekend. If you're looking for knowledge, expertise, and professionalism - This is the right place!

Lithia in Helena did not have the vehicle I was searching for but they showed me a vehicle including VIN, MSRP etc of one arriving. I purchased that vehicle however when it did actually arrive it was nothing like the one I was shown and bought. It was several thousand cheaper and I refused delivery. They would not honor the actual information I was given when I bought it. This is fraud not only to me but my bank.

Giving Lithia one star is a far stretch--if zero was an option I would do that. We bought a 2006 duramax two weeks ago from Lithia Dodge in Helena on HWY 12. We were assured that the truck had been gone though and EVERYTHING worked. Well that was a lie. When we bought a camper in Butte and had to pay two dollars to have the towing break replaced (because that didn't work) then towed the camper back to Helena where we broke down outside of Boulder. We called Lithia because we purchased the "so-called" extended warranty with road side assistance for 2,300 dollars. We talked to Dave Cooper and he was going to go "through the back door" to get a rental from Enterprise on a weekend. Apparently you can't get a rental under the warranty on the weekend--didn't read that in the fine print. So we towed it with our insurance (USAA)--Lithia said it was a fuel filter and wanted to charge us 200 dollars--seriously?? Didn't they just go through the truck two weeks ago? We ended up not paying after an argument with them. But we took it out two days later and the same thing happened--the engine light comes on and it only runs in first gear. Our truck has been at Lithia for two days and they can't figure it out--but if they do--it one might not be covered by the warranty or two if it is covered by the warranty we will need to pay the 250 dollar deductible--SERIOUSLY?? WE HAVE ONLY HAD IT TWO WEEKS!!!!!. We have a family reunion this weekend and nothing to tow our camper with. This has been a true nightmare with Lithia (especially Dave Cooper) who has been mean and nasty and argumentive. I told him I would write a bad review--he said do whatever you need to do. I have about 10 more web sites, Facebook, and my twitter account to educate people about the poor customer service you get at Lithia Dodge of Helena and the Lemons they sell and especially the lack of service they provide the customer two weeks after they buy it. BUYER BEWARE!!!!

Stay away - these people will say anything to make a sale! They are the reason car salseman have such a bad reputation!