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Helping Prevent Headaches One applicant at a time

General Info
ATS, Inc. is a leading provider of integrated screening services for tenants in the markets we serve. ATS, Inc. provides screening services for tenants to ensure their clients are protected. The ATS, Inc. brand represents a differentiated and value-added product in the tenant screening marketplace.
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Extra Phones

Fax: (800) 881-9699

Phone: (610) 924-0801

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AP
Aaron P.

06/19/2014

Overall

I've been using ATS since 2010 and managing properties since 1998. I had no complaints about them until now. I mistakenly switched the first & last name of the applicant. When I spoke w/ them to rerun the criminal & eviction report they said they'd charge me full price for the reports individually ($9.95 & $11.95) which is more than the package w/ the credit report (19.90). They said they wouldn't allow me to run the package deal again (which I understood) but when I asked if they would just charge me for the package deal but not run the credit, they said no. They refused to reduce the price by $2. When I pointed out to the manager that they would be losing a customer her response was 'Ok'. I'm a member of the local/regional landlord association so you can bet I'll be talking about this experience. My impression is that they they don't value long term relationships more than $2.

Details

Phone: (800) 888-1287

Address: 525 W Chester Pike Ste 104, Havertown, PA 19083

Website: http://alwayscreen.com

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