Farm Family Insurance

While FF offer good packages for horse farms, and while they gave us great service following damage from Hurricane Sandy (when they used professional adjusters) they have completely fallen down since then on customer service and support.



We have been waiting since last March - nearly a year - for them to fully settle a claim, and so have had an open kitchen ceiling and wall for 10 months.



They have used an "estimator" who consistently contracts work for their claims and who has lied. They engaged a furniture restorer to see if we needed new or refurbished cabinetry following our flood. Of course, to a restorer everything is refinishable - however we did not purchase insurance to have damage "refurbished."



Their claims manager Wayne Woerner yells at us and talks over us. Their VP of support Patricia King has been no help while we repeatedly have requested a change in claims manager and estimator.



We have had to engage a third party adjuster and have been blocked and delayed by Farm Family. We have had to leave the damage open in case they need to come back in and expect the damage.



We have had mild weather in the east coast this winter - until last night when temperatures went into the single digits. This morning our kitchen is frigid from the openings, we have been unable to insulate and close the space and so are in danger of additional damage.



I respectfully submit that your insurance reviews should include customer satisfaction and in this case obviously I would give them a terrible review and recommend that family farms such as ours look elsewhere as Farm Family Insurance is not concerned about its customers.



Sincerely,



Diane Berry

Ron Yaniero

Wellspring Farm

Califon, NJ