More Info
- General Info
- Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
- Email Business
- Brands
- mac
- Neighborhood
- City Center
- Other Link
- Categories
GalleryView all (2)
Reviews
01/11/2011
I went in to the store to purchase an IPhone and from the get go the customer service rep Shi was horrible. I didn't catch something she said and she turned around and said don't you understand A B C? So I just brushed it off and let it slide. The rep said follow me when we were going to pay and dissapeared in the crowed store. My husband and I assumed she went to the front and we headed that way. Looking around the store from her she was sitting at a table just watching us look for her! Hello what happen to the customer service here? Then when she brought up the amount and the amount was more than I expeted she said You were not listening were you? In a very talking down tone of voice. I finished my transaction and asked another rep for the manager. While I was waiting for the manager the rep was talking to another rep talking crap. What she didn't know was that my mother was standing next to her and heard her talking crap about my husband & I.
I explained to the manager what happen and stated her attitude from the get go was uncalled for and her tone of voice and way of providing customer service left me with a disapointed experience.
I had went in to buy a new iphone and taken my mother to buy a mac but the rep just killed it for my mother a would be first time buyer of an apple producct. I will continue to buy Apple products as I have purchased over 13 apple products already but I will NEVER EVER go back to that store because of one bad apple. I really do hope this employee gets more training because it was a very bad experience.
Details
Phone: (818) 502-8310
Address: 2126 Glendale Galleria, Glendale, CA 91210
People Also Viewed
- CKK Computers
107 W California Ave, Glendale, CA 91203
- Technoland
616 E Colorado St, Glendale, CA 91205
- A Gholian Computer Technician
1156 Raymond Ave, Glendale, CA 91201
- Uawifi
676 W Wilson Ave, Glendale, CA 91203
- Integrated Digital Technologies
138 N Brand Blvd Ste 200, Glendale, CA 91203
- Mac Palace
2521 Canada Blvd, Glendale, CA 91208
- Technibility Cellular Repair
225 E Broadway Suite 107-d, Glendale, CA 91205
- Advanced Computer & Technology
918 W Glenoaks Blvd, Glendale, CA 91202
- Olympic Computer
941 S Vermont ave, Los Angeles, CA 90006
- Spanning Tree Technologies
433 W Colorado St, Glendale, CA 91204