Vig Angamuthu Hassani DDS

Dr. Viji is an excellent dentist. She took the time to explain every procedure she was doing. Dr. Viji was very thorough while explaining the process. She is a professional and has a naturally lovely personality. I would recommend Dr. Viji to everyone. She is the best dentist I have ever had. Dr Viji's professionalism and knowledge made my visit to her office a very relaxing and enjoyable one. Her staff was excellent, very professional and made you feel part of a family.

So our first visit, we set up an appointment over the phone. After coming in on Saturday November the 11th, we found that the appointment wasn't set. So they told us to leave and come back in an hour. After doing so we get back and proceed to wait for four entire hours before getting seen. Myself for a routine cleaning, and my wife for a root canal. The man "Robert" charged me 360 dollars that night, 125 (so he said) for the cleaning, and the rest as a deposit for the root canal. Due to the long wait, he took me to the back to show me a binder full of names from the people that have DHMO and are here specifically for their clinic. I felt uncomfortable being shown such things given the fact that I used to work in IT and we were thoroughly trained in HIPPA regulations. That information should have been private, but due to the circumstances of the wait, and a shouting patient who was waiting longer than we were, he felt comfortable enough to show me. From that moment we should have taken it as a red flag and moved on.



My wife set up another appointment, when we got there, we found out that there was malfunctioning equipment and that they would have to reschedule.



The rescheduled appointment we go in and she gets charged another 390 dollars. Then they call asking for 100 dollar deposit for a crown. Then another 505 dollars for the crown the next day at her actual appointment, in which she was seen and told she would not be getting the crown. But that was fine, they assured her, they said there would be no payment next time we arrive.



Several rescheduled and missed appointments later. (Malfunctioning equipment, four hour wait period so she left, another reschedule, one time the doctor was sick), she gets seen again. This time telling her they would not do the crown, because she was still bleeding in her tooth.



With all of the weird occurances that happened at the office, I figured I should call the insurance to find out the actual prices, since I was charged a total of 1355 dollars for a root canal, a cleaning, and a porcelin crown. On our final appointment, we talked to the only sensible doctor in the practice. Not only did he tell us the root canal wasn't complete, but he had also written it in the notes for her visit. Available in her file. We also talked to them about charging us so much, the insurance had said a root canal is 335 dollars, and the cleaning should have been free (2 free a year with Cigna DHMO).



The man at the desk, South Indian named Robert, proceeded to first refund the crown (we decided to change dentists), then he proceeded to print out the pay schedule for 2017 because in 2017 the cost for a root canal rose to 445. When the nurse pointed out his mistake, he glared at her and continued to explain how this was indeed the new fee schedule from Cigna. He explained that he was only charging me the estimated amount for such services after charging the insurance. That the 1355 were just estimated, but kept arguing with me about some hidden fees and copays that the insurance claims coverage speaks nothing about. I got the immense feeling that if I had not noticed, I would not have received any form of a refund.



This is not the way businesses should be run, and that entire business just seems extremely shady. I'm writing this mostly as a warning for anyone thinking to conduct business with them.

I don't know what anyone else here is talking about.

I have been to Family Dental 4 Professional Drive, Gaithersburg, Maryland for my cleaning and fillings. Great Staff I have brought my daughter twice and each time we have had a great experience. The dentist really cares about her patients I strongly recommend her to all of my friends.

David R