Valley Animal Center

I liked this place until this morning, but not any more!! I used their clinic today for neutering my 3 years old dog and I was not happy at all!!! I was thinking about having a doctor clean up his teeth for a while, but it is not easy thing either because you need to put him sleep, so when we decided to neuter my dog, I thought it could be a good time to do both of them at the same time. We were not sure Valley Animal Center Clinic could do the teeth cleaning, so we called them and asked if they would offer that service as well. I saw them mentioning the teeth cleaning on their website too. The lady on the phone didn't know about it and she needed to ask their doctor. They called us back and told us they would do it, so we made an appointment right there for neutering and teeth cleaning. Today was the day we took my dog over there. When we were there, the lady at the clinic said they would not do the teeth cleaning, so we told her about our confirming process on the phone about it and also about what their website says. She said "we are not responsible what the website says." I could not believe what I heard. How many people do look up the internet to get the information from these days! And they don't know about what THEIR website says?? She told us she need to ask doctor about the teeth cleaning and would call us. We left our dog and waited their call. When they called, my dog's surgery was done and she said they couldn't do his teeth. She also said "why don't you do that another time?" What kind of people want to put their dog sleep so many times? They messed up all our plans. I just wanted them to tell us that they would not do the teeth cleaning on the first phone. They are liar!!! I understand if you still like the place, but please please please make sure to ask them at least 3 times to different people about the same question!