Independent Kirby Distributor

I went twice to the Olive and Palm location during business hours and both times the store was closed with an "OPEN" sign in the window. I called the the telephone number listed and spoke with someone at the Madera location. I told this person no one was at the Fresno location, his reply was-"well he should be there", The business hours are 9-6 pm. Where are they ? Bad business. Took my Kirby somewhere else.