Studio d'Esthetique

Today, I called Studio d'Esthetique inquiring if I could have an extension on a $165 gift certificate bought by my husband. It had recently expired within the past few days. The owner (Danielle) denied my request and was completely rude and nasty. She literally hung up the phone on me!!! I find this behavior completely unacceptable and unprofessional. I have been going there for several years and know numerous people who go there as well. I will definitely be spreading the words about my experience. I can accept the fact that the gift certificate isn't valid anymore,which is my own fault but the situation could have been handed a lot better especially by the owner of the Spa. Shame on her!!!!!!!