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01/26/2017
I didn't even want to grant this establishment the satisfaction of a single starred review. We have frequented this cleaners only because they are the only cleaners near us that offers same day cleaning. We would have stopped giving our business a long time ago, but the rude/ignorant attitudes were manageable in return for a nearby cleaners. However, today we have had enough. A suit (less than a year old) was dropped off to be cleaned. After we picked it up and got home, a generously sized hole was noticed in the elbow of the suit jacket. This hole was NOT there prior to dropping off the coat and was clearly the result of this establishment. A call was made to enquire as to why there was a hole and if we would be reimbursed for the suit jacket that is non-repairable. The response we received was, "That is from the normal wear and tear of everyday use. The coat was given to us like that and we will not pay for it. We can patch the elbow for free, but we will not reimburse for the jacket." This is infuriating and further action is being taken. Take note, when you treat certain customers like absolute trash and ruin their clothes when money is tight already, karma will get you.
12/30/2010
HORRIBLE!! Do not go here!! Lied about when it was gonna be done and the hours of operation. Broke a button off and broke a button in half on my coat!! Such a bad bussiness!! DO NOT GO HERE!! SERIOUSLY DONT!!
10/17/2008
This place is ok but there r times he does not do good work. I have known people who took things there and they got there things back with bleach stains on them. or he cant get out stains such as grass ink etc. would not really tell anyone about this place he is also really high price.
Details
Phone: (847) 455-2600
Address: 9716 Grand Ave, Franklin Park, IL 60131
Website: http://www.verlarecleaners.com
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