Playtime Hourly Childcare

In an effort to socialize my little girls, I would drop them off at Playtime Hourly an hour at a time. On the second trip, everthing seemed to be fine when I picked them up. Until we got home... I was reaching over my daughter to help her wash her hands and noticed a red spot on the top of her head. I freaked out and thought it was blood. She later explained that the teacher had poked her on head using a maker because a boy pushed had her out of line. Instead of communicating to her effectively, the caregiver found it quicker to poke them on the head to get their attention. I found it unacceptable and went in the next day to speak to the manager and caregiver. Since the caregiver conveniently had amnesia about the event, I asked to review the tapes. The manager claims she didn't know how to work the computer and would have the owner call me when the it was ready. Surprise! Surprise! I never got a call from the owner nor did the manager return my calls!! I highly doubt this is the first time that this has happened. Make sure you check the top of your child's head when you pick up them up. If they take short cuts in simple communication efforts; I can't imagine what other short cuts they find acceptable or undetectable when caring for your kids...