Basswood Cleaners

I took a flat billed hat in to see if they could clean it and they said yes, the cleaner was very good at what he did so I left it to be cleaned. I came back to get it and although the hat was clean, the bill was like jello. When I asked about it, the guy that was there said I should have known better even though they didn't mention anything about it when I went in. I will never go here again. They're rude and ignorant.