Pet Emergency Center Inc

just fax your question. duh!

As a pet owner all my life, I have had my share of midnight runs to pet emergency hospitals over the years. Some experiences were much better than others...some just plain terrible. My experience with Pet Emergency in Fort Lauderdale was top notch and I am very happy to write this review. I do not think my dog would have lived if I had taken him elsewhere. I called in advance to notify them I was on my way with my chihuahua, whoes trachea was closing and he was struggeling to breathe. His tongue was turning blue and I knew if I didn't get him help immediately he was going to die. They met me at the door, calmed me down, took my tiny pet in the back and saved his life. In the meantime the tech at the front desk talked to me and kept going to the back to give me updates on his condition. Her kindness went beyond what I would expect and was more than appreciated. They kept my little dog overnight for observation and when I returned the following morning to pick him up the vet came out and spoke to me at length. I was given excellent advice in order to avoid anoth reoccurance, meds to help his condition and a follow up phone call late the next afternoon. Over and above!! Thank you Pet Emergency!! You saved my little pets life and made this horrible experience much less painful with your caring kindness to me while my pet was being saved.

We have to say we are devastated. Our little ray of sunshine, Rocco Rojas was taken here on Thursday evening in a request to save him. Our primary vet did not have afterhour care and asked us to take him to an afterhour care facility. We chose this one as it was the closest to our home. BIG MISTAKE! At the time of check-in they took our beloved dog (who at that time was doing better from his accident and sedated) and once paperwork filled out money asked for immediately almost $900.00. In our state of shock due to our emergency we were paying with a check the receptionist/vet tech. refused to take the payment and said if we were not back within 2 hours we will be back in the AM to find our dog deceased. IMAGINE OUR PAIN?! We then made arrangments and went back again at 11 pm to find our little bundle of joy was better, no organ failure, swelling down, etc. good news. At that time we advised the tech we would have the money out of our acct. first thing in the AM she again became very irritated and very cold hearted. Needless to say, when we picked our little one up in the AM with cash in hand of $900.00, she then advised us that our little bundle of joy was not going to make it and gave him back to my husband in a non-sedated stage crying in pain to transport back to our vet to put him to sleep. Imagine our pain and anguish at having to transport our little one to the vet screaming and crying in pain? Sadly enough I do believe what the tech originally said to us, she did end up doing as we are without our little one today. We are devastated and besides words our 2 children cannot rationalize how he went from doing well to being put down within hours of being at this facility. I would not recommend this facility to anyone as they are very cold hearted and uncaring to have put a family through such pain over payment method and to say you will return to find your pet deceased? I write this with the hopes that no one has to pass the pain we have had to pass these past few days. God bless all.....