Mega Appliance

I wish I could give NO STARS. Absolutely NO customer service. Landlord purchased replacement refrigerator from them - delivered this past Saturday (missing pieces). It does not work. They are not open on Sunday, so first thing Monday we let them know. They refuse to do anything about it until tomorrow, Tuesday, which leaves us without a working refrigerator for five days. We lost 99% of the food from the first one that went out, which means Saturday evening after they delivered this new one, we went out and replaced much of the food. Now the new food is spoiling and I explained this to them and said their mistake should be rectified immediately since they delivered a defective refrigerator. The woman refuses to have a conversation. She told me at 9:30 in the morning she'd have to "review her paperwork" and call me back. No call back. I had to call her two more times. She still just insists that she will not do anything about it until it's convenient for them, which is tomorrow.