Ripe Juice Bar & Grill

Wow. This place is *SO* unprofessional. I know they own at least one other place so you would think they had a better trained staff and we're a bit more professional. After reading several reviews, it seems that this place keeps getting the same comment about poor customer service and a terrible, always angry manager.



I placed an order on their website at 9:12pm (they are open until 10pm). At around 9:50pm, I called to check up on my order since I don't live too far and hadn't ordered anything that should take too long. The girl that answered the phone asked for my name, my address and where I had ordered from. I gave her all of the info and she said "oh, that order is on it's way." 20 minutes later when nothing had shown up yet (I live about a 5 minute walk from Ripe) I gave them a call to find out what was going on. The man that answered the phone told me that he didn't have any orders and that they were closed. I told him that it wasn't a new order and that I had placed the order about an hour prior to the phone call and had even spoke with a girl 20 minutes before that who took all of my info and told me my order was on it's way.



His response was that there were no orders left to go out and that they had just shut off the grill so he was sorry but they wouldn't be delivering my food and would refund my credit card for the charge. Please tell me where, exactly, I should place a new order from on a Wednesday night at 10:15pm? Thanks a lot.



The only thing he should feel sorry for is himself because that's how you loose loyal customers. Unbelievable.