Furniture Fair

This experience has been a hot mess. My wife and I purchased a nice couch March 2021. No issues with the purchase everything went smoothly. The wait time on the couch was 25 weeks, which we were ok with due to covid. Come September when our couch was delivered. We only received half of the couch we ordered (and half a couch we did Not). After speaking with management, we were informed they ordered only half of our couch correctly. Furniture Fair was unable to expedite a new order to correct their mistake. We were informed it would be an additional 25 weeks to receive the couch we had originally ordered. My wife and I decided to have the couch returned with a refund. Within 3 days they came to pick up the mis-ordered couch. We opted to be reimbursed via Check through the mail. After 2 weeks of no check, I called to ask if the check had been mailed. I was told they didn't mail it and I needed to return to the store for my reimbursement. However, in the 2weeks we were waiting, No One had contacted us to inform us of this change. Due to our lack of telepathy we were a bit frustrated in this lack of communication. After talking to management again, we were informed we would receive a confirmation email when our check will be in the mail (via snail mail, they refused to first class or overnight our check). We unfortunately will not be future customers of Furniture Fair. To add Insult to Injury, the half of the couch they did order correctly was nice and comfy.

Purchased twice there. 1st time I was Young and overpaid for crap which didn't last. Second time couldn't get help repairing a sofa which broke after a month. Guess they got paid so customer service not needed. Would not recommend to anybody. Shame on me for not reading reviews and buying there twice. Never again now.

Would not service sleeper sofa which broke after purchase. Started falling apart on one side. Contacted Ky location managers and they quickly said they could not help. If I purchased an extended warranty then maybe send a technician. Told me good luck on finding someone on the internet to repair furniture. Needless to say I am furious and cannot see straight. Slick advertising - bad quality.

loved it actual number:) in love with yellow pages