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Fax: (410) 833-0080

TollFree: (800) 875-4727

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Natural Lawn of America

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wisconsin6

06/30/2008

Overall
Weeds gone, but pine trees damaged

We were looking for a natural lawn care solution for our new 2.3 acre lawn that was filled with weeds. We hated to use any herbicide, but thought that NaturaLawn was a good choice. About 3-4 days after our lawn was sprayed all of our large pine trees (about 20) had dead patches of branches on the bottom 2-3 feet of the tree. It was obvious that the spray got onto the tree branches and killed the outer part of the branches. It was a windy day when the application occured. We were never told that there was a possibility that this could happen.



It is now 3 weeks after and the weeds are indeed gone from our lawn, but the lawn doesn't look very "greened" up. We did have a lot of rain for 2 days after the application, but there is no guarantee that they will come back and spray again if it rains in the first 24-48 hours like the regular chemical companies. I think that the application had enough time to kill the weeds, but the fertilizer was washed away.



I called NauraLawn of Milwaukee and the owner wasn't very kind or sincerely apologizing. He seemed annoyed. I don't have time to go out and clip 20 pine trees and I told him that either he needed to do so or refund us the amount to pay a landscape company to come and do it. He said that he would do it, and didn't seem too professional about it. I expected a sincere apology and for him to offer to come out and take care of it. It wasn't a very professional response, but he said that he would be out "sometime next week". I am worried that the trees may look funny, however, as pine trees are supposed to be wider at the bottom than the top.

claimed iconBusiness Response08/07/2008

I understand your concern about the application and the tree damage. We at NaturaLawn of America strive to give the best customer service in the industry. I own the Baltimore area franchise and we go out of our way to address concerns or problems. Our cancellation rate is well below the industry average. Our customer satisfaction rating is very high. My people have years of experience and are the best trained in the industry. If you have a need for lawn care in the Baltimore or Southern Pennsylvania area, I am confident you will not find a better service than NaturaLawn of America.

This listing has been claimed by a business representative.

Details

Phone: (410) 833-0080

Address: 3150 Baltimore Blvd, Finksburg, MD 21048

Website: http://www.naturalawn.com

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