Harrell's Auto Service - Gillespie Street

They want the customer to leave the car during the day, they do not specify the wait time and are highly unprofessional with attitude once you get there. I would have loved to get a diagonostic on my car, but I will be taking it to Bob Mirars on yadkin.

Yesterday I called around noon to ask for a diagnostic on my A/C... they told me it would be $89. Which I felt was fair, they also told me that money would go towards the labor if I decided to fix my a/c there, which was fair. I asked what time I could get it looked at and they said anytime so I asked what time they opened and said I'll bring it the next day, which was today. Today I got a different kind of customer service from them. I arrived at 8:02, there was one car in the parking lot. I then go inside and one person was leaving their car with them, no one in the waiting room. As I got to the counter I told the lady what I was there for, in a very snappy attitude she asked me if I was leaving my car there, I said no I was staying with my vehicle. She then said it would be 2 or more hours, and I asked if that was how long it would be before it would be done. She said no that was how long it would be before they even got to it, I asked for a definite time bc I would not be leaving my vehicle. She then went to the back and came back and told me it would be 1.5 hours before the mechanic saw it, I said okay I would wait and then she told me that it would be a couple hours or so after the 1.5 hours. So basically it would 1.5 plus 2 more hours for a diagnostic. I told her that when a customer calls, they should be very clear over the phone over what the mechanics expects in time, and how they want vehicles left for the day. She said she would have told me if she answered my call. Definitly sad about the service I got from them once I got there, especially after reading the reviews. And to think they just lost business from a customer and others who will most likely read this review.

Harrell,s is a great place for all vehicles. They did a great job on my F250 diesel and saved us a bundle on my wife’s Volvo. Wagon Hays almost got us but Harrell’s saved us a pretty penny. Thank You