Bass Air Conditioning Co Inc

Jason G. and Frankie D. from Bass did a great job servicing our unit. I appreciate Jason's willingness to explain what was going on, what they did to fix it and what to do it the problem occurs again. It is important to educate your clients and this team did that. Our normal service Man, Mike is also amazing every time. This is a great team.

Allan Bass's company is Extremely reputable company. The technicians are courteous and helpful in explaining the options to fix the situation. Randy was my technician today and was very thorough and I give him a five stars. Truthfully, they've all been wonderful. In the past I used other companies but ended up having to call Bass in the end. Now, I would NEVER use anyone else. They're a company that time after time proves to me they're the Best.

Eddie was on time (actually early) and did an outstanding job. He made sure our system was in great shape for the summer months. He is a very professional tech.
We have been using Bass for well over 14 years and always get the best service possible from them. Great company

Improperly installed air handler led to water leaking through my ceiling causing damage. Unit installed 5/2/16, failed 5/3/16. Unit required multiple repair calls and could not be passed by county inspectors until 6/15/16! 11/14/16-Unit has now failed again-leaking coils. Same reason old unit was replaced. $7250 for a unit in the same condition as the replaced unit. Could NEVER recommend this company-except to an enemy!

Bass Air Conditioning has been very helpful to me. They are very accommodating and I will be back again in the future.

Everyone at Bass Air was very accommodating and helpful. I strongly recommend them all of the time. Very knowledgeable.

Even though we did not get our system from Bass, they are the ones we call when we have problems. My wife and I now wish we had bought ours from them. Their technicians are very polite and knowledgeable, and are very efficient. We know our system is very old and nearly obsolete, but they put no pressure on us to replace the unit. We know who we'll call when that happens.

First I would like to thank all of our Great Customers, many of whom we have worked with for many years. In reference to Serena S. I would like to clarify some things. First we do not extend credit inhouse except on a very limited basis to Maintenance Agreement Customers. Any credit we would extend would be for 30 days only and payed in full. We only use the court system as a "last resort" when repeated attampts to contact customer have failed, we have no desire to take anyone to court, but sometimes this is the only way to get some peoples attention. We also consider that we might have done a better job of explaining the terms even though they are plainly printed on the invoice. Allan Bass, President

Bass allowed me to charge $500 on my service agreement in July for a part at a 1.5% interest after 30 days. I was told balance was due prior to my April renewal. One day after sending $100 towards my balance in October I was served a small claims notice for the FULL amount leaving me now owing for court costs. Not ONE letter was sent or call was made before taking it to court plus I had a $78 credit towards my service agreement (on top of the $100 sent) that wasn't credited in the court papers. Too bad the office staff is incompetent because the technician was fantastic.

The team at Bass AC are excellent. Great service and professional, courteous employees. They have done great work for me.

They were great to deal with and got our old air and heating units replaced in no time at all. They offer a high quality of work and great customer care. Thanks for making this a smooth job.

They were great to deal with and all of the employees I dealt with should be commended. They offer great customer service as well as professional work. I was very pleased with all of it.

Matt, Eddie, and everyone else who I came in contact with from Bass AC was very helpful. What I think I liked the most was how careful and respectful everyone was during the installation when in my home or out in the yard. They actually cared about making sure everything was left in the exact condition as it was in before they began the job.

The folks at Bass Air were very easy to deal with for the install of the new unit. I dealt with them myself and found them to be very professional and nice. The new unit is much more efficient than the old one.