Best Buy

Best Buy/ Worst Service. Wake up people; their rating is only 2 stars! Why would you ever do business here? We learned the hard way.
Spent $1000 for a new high-end dishwasher and microwave. We were all prepared to buy one brand when the young (does it seem like this place is run by kids?) sales person steered us to another. Told us it was better quality, less price, and his supervisor owned the same appliance and loved it. OK, sold.
Our kitchen was being renovated so we didn't actually get the appliances hooked up until 1 month after purchasing those items. Right away noticed several issues with the dishwasher. After 2 weeks of using it, I decided it was a piece of junk. Called the store and asked them about a refund or exchange. Was told that wouldn't happen after 15 days. What? You only stand behind the things you sell for a mere 15 days? Manager wouldn't even come to the phone; put me on hold for 15 minutes and then another "kid" told me I was out of luck.

I will never buy anything from this Best Buy again. They don't honor their extended warranties and give you the run around again and again. Would never recommend this store. Go to Carbondale -- better Geek Squad there.

Poor attitude. She wanted to correct the question that I asked with a different question. Just answer the question!

this particular best buy has the worst customer service ever. One of there managers was extremely rude to my family and upon being confronted about it he removed his name tag. i have talked to many people who have had the same experience with a matching description of the man.

I WILL NEVER SHOP HERE AGAIN!

Typical prices, staff is friendly but dont always have answers. Several times I have went there looking for something advertised in one of there flyers only to be told they didnt have it and didnt know anything about it

Compared to most Best Buy stores in southern Illinois this store has the best selection and the most available staff.