Da-Ray Group

Someone from Da-Ray Group came over for an estimate on repairing a leak around a window. While in our home, he broke a double hung window, and now we cannot unlock it without the top section falling out of its frame. He recognized the damage he had caused immediately. The window remained stuck for 15 mins. in an open position while he called someone to get advice on how to fix it. He was able to close the window by placing it in its up position and locking it against the undamaged, lower section. When we contacted him to ask when he was planning on fixing the window, he refused to do so, saying that the window was broken before he got here. We told him we would have no choice but to report him to the Better Business Bureau. He was unconcerned by this, and responded that we could "blow all the smoke" we wanted, and that he would just tell them that we were liars and that the damage existed prior to his visit. This serviceman was incompetent, discourteous and unprofessional.