Gold's Gym

I had a terrible experience with golds and the General Manager Katie McGrory. She spoke to me like I was an insignificant person and when I tried to talk to her about her attitude, her attitude got worse. My daughters one 19 and one 15 were given 3 day passes to try out Golds Gym. The intention waa to see if they liked it and if I would change my single membership from a single to a family.

My 19 yr old went to work out with me at 5am and was never asked for a pass or made to fill out a form. My 15 yr old went to work out with me at 7pm and she was asked for the pass, asked to fill out paperwork and then informed that she was not allowed to try out the gym since she was under 18 even with me present. Gm Katie McGrory informed me that it was company policy that no one under 18 is allowed to use the pass and it does say that on the pass. I asked her why it was issued to me for a 15 yr old then she informed me she did not know but she couldn't work out. I told her about the morning issue with my other daughter and she said that meant nothing and that to was a mistake. She was so ignorant to me that I told her she had horrible customer service and I would just somewhere else she said ok and then ignored me then went back to her screen. She never looked back up to even acknowledge I was there.

I went to leave and a wonderful lady named Colleen (who I believe is the asst. manager) came out to talk to me. She is very nice and she knows how to talk a customer to make them feel like the business cares about them. If not for Colleen I would of cancelled my membership.

Kaite McGrory know nothing of customer service and she cares nothing for Gold image in the community, She treats people like they are nothings and they do not matter. Colleen should be running the gym then we the members might just matter. NEVER GO TO THIS GYM. HORRIBLE GENERAL MANAGER.