Wyndham El Paso Airport Hotel and Water Park

I reserved through the Wyndham app and decided to stay for the water park. We get there and check In. Easy parking , staff was very cheery and kind, explained about breakfast, the salsa bar place and their house bar. We had kind of a lengthy walk to our room. No biggie, us and the kiddo changed to go swimming. To our surprise we get there and the pool is closed. Hmm walked back up to the room and called guest services and asked about the pool. Apparently it’s closed Monday. Wasn’t super happy about it. Sent a message to Wyndham on line. A few moments later the desk called offering dinner and drink vouchers or refund. We opted for the refund bc the ac didn’t seem quite good either. We went downstairs, still everyone was super great, she did point out a sign that stated the pool was closed, so I didn’t see it. I apologized for not seeing it , but still feel it would’ve been nice for her to let me know. They issued a refund (1-2 business days ) no biggie. She offered a special rate if we return another time. Told her thank you for being kind that I appreciated it and that, ya , maybe we’ll see them again. We leave and the charge on my credit card was not what I agreed to, I called back and apparently they charge $150 deposit, plus the room rate of 160. Again. I suppose it was my fault for not noticing that she charged a deposit, but again, I feel like it should’ve been known that they charge a deposit instead of just charging whatever they want. We left. Went to another Wyndam property not the best looking place. But she told me up front on the phone, their pools out and they don’t have breakfast as they advertise. AWESOME! We will take it. Even though it looks pretty rough outside. The inside was nicer than the more expensive one. Communication and honesty is key. LIKE I SAID THEY WERE SUPER NICE. SO KUDOS FOR CUSTOMER SERVICE but no that’s to the property