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Map & DirectionsDirections8259 Alameda AveEl Paso, TX 79907Write a ReviewWrite Review

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General Info
Muffler shop in El Paso, Texas
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BBB Rating
A+
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Payment method
amex, cash, discover, master card, visa
Neighborhood
Valle Grande
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Reviews

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GS
Gilbert S.

09/30/2017

Overall
Expertise

I have taken my Altima 2004 to Lencho Mufflers on three nonrelated occasions. Lencho's has repaired the exhaust system, placed 4 new tires, replaced front brake pads and performed some engine work to ensure a smooth quiet ride. Each time he insured that the work was completed in a timely fashion and the bill was fairly priced manner. That is why he got a First Class rating and why I returned to his shop to repair or replace the transmission on Sep. 18, 2017. As of today Sep 30.(a Friday again) I have yet to get my car back. Not even a phone call or text informing me that the auto is either ready or why it is no ready. Twice in two weeks after work, I had a co-worker drive me to Lencho's so I could pay and get my car back. Twice I was told by Mr. Lencho it was not quite ready but he would have it ready by the next day (Saturday). He even stated he would call the moment it was READY. He has yet to call today and failed to call on previous occasions. Why such a downturn in service and pricing (btw). Once this situation is resolved I will write the review for this 4th encounter, I hope it comes to satisfactory conclusion. Stay Tuned my fellow vets and active-duty SOLDATS. SOLDIERS.

GS
Gilbert S.

09/30/2017

Overall
Expertise

I went to Mr. Lencho's shop on three previous occasions and came away quite satisfied. He repaired my exhaust/muffler (hole), replaced wheel bearings, corrected front end motor noise and replaced my front brakes. All repairs were finished in a timely manner and the price never wavered from his estimate.
For these reason, I decided to have him repair or replace my tranny. I received reports from friends who travel by his shop that my car has not moved from where I parked it for at least the first week and they just started replacing the tranny on the very day(Friday) he assured me it would be ready. Although the owner says my car will be ready manana (Saturday 30th), I doubt it because he said the same thing LAST FRIDAY. I will await the return of my auto before I give my review and I will stick to the timeline and the facts as they occurred. You be the judge. I hope to write a positive review, soon! Please bear in mind I gave him a First Class rating because it was well deserved and based on my first three visits. Stay Tuned!

Details

Phone: (915) 858-9996

Address: 8259 Alameda Ave, El Paso, TX 79907

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