Advantage Rent-A-car

The District Mgr. Ivan called to let me know I needed to turn the rental car in and I explained that my car was not yet fixed. He mentioned that he would give me the same rate but when Jouse helped me it seemed up selling was the most important aspect of helping me...The first young lady was so helpful and Javier came thru in the end. I'm a Vocational School Director and was dressed down because I was out with the CDL class. I won't say what I think but Jouse was not rude. He wasn't just very helpful.

I am very disappointed with the customer service at the El Paso Airport . we walked up to the desk and he was very rude to us. He couldnt even make the effort to try to help us. Yes we needed a copy of the insurance. We wanted to ask a simple question he rudly denied to answer. I am very disappointed in the way advantage has made my trip a very unpleasant situation with the way this representative represented your company. His name is Ignacio Elizondo. And I will be posting many other reviews due to his poor customer service.