Homeland

I love this store, and I probably go daily. It has the friendliest staff ever. I only go here.

On two occasions using the self checkout my debit card was declined, I completed both transactions in cash, to later see that my card had also been charged. The amounts were small so I saw no need in making an issue. Today my card was again declined, so I called a member of the management to point out the issue. I explained to her the problem I had on the previous occasions, and she told me that it wasn't possible for that to happen. I again told her it had happened to me on two occasions. I explained that I wasn't seeking a refund, but merely pointing out a possible flaw, and instead of acknowledging my concern, she thought it was best to publicly debate me. As if I was too ignorant to remember the factual experiences of my life, or was Lying. A sentence as simple as "That shouldn't happen, and please bring it to my attention if it does again" would have quickly settled the matter, but I got a 10 minute debate and had my intelligence belittled. Homeland has lost my business!