Sears Auto Center

If you are looking for new tires or any other services that Sears Auto offers, then be aware of the lack of customer service and the negative attitude you will come up against in this auto parts store.



After visiting the store three times, to try and get a refund or exchange on two faulty tires - I went in on Wednesday 7 July at 8.20am - Then after waiting over 10 minutes, with no-one there to help me or approach me, eventually a person came up to use the computer but told me he didn't work there but he did manage another Sears. He was there for a training course. I told him I had been waiting and he told me not to blame the store but the head office for cutting down on staff hours (not my problem I retorted).



After waiting a further 10 minutes ( now 20 minutes in total ) the manager eventually approached me and said that he had been with another customer - no apology was offered. Of course I told him how long I had been waiting and that it wasn't good enough - he continued to tell me when growing up his mother had taught him to be patient. Still no apology.



After having to go back over the reason for my previous visits he reluctantly examined my car and the suspect tires, finally staying to me " suppose you want your money back so you can go elsewhere?" I think you can guess my reaction - so I took my money and left - vowing never to go to that auto center ever again.



So if you are the sort of person who has time to kill and want to wait around 20 minutes just to be served and if you like to be confronted by store workers who have lost the will to live and who know nothing of customer service, then this is the place for you.



Otherwise steer clear and go elsewhere for your tires. A complete and utter waste of my time.



If you get any problems with this store then call the general store manager on 919 416 6200 and ask for Teresa Grubich and tell them mark told you to call. I offer this additional information because trying to talk to a human being in Sears is like getting a ticket to the Michael Jackson memorial service - good luck. Please add you experiences to either dispel my opinions or back them up.