Insurance Educators

Not thrilled with the service I received. I try to be as understanding as possible on the phone when I have complaints with a company, but Tyra was not helpful at all.

First, the things I will concede: I registered for a course through Insurance Educators with some knowledge that the course would expire in 30 days. I acknowledge that this was discussed in the introductory video for the course. Unfortunately, life sometimes gets in the way. Even more unfortunately, this company (whose employees consist solely of the director, Victor, and his wife, Tyra), is wholeheartedly unsympathetic to that.

I sent two messages by way of email and the online contact applet, neither of which received a response, prompting my phone call. On the first contact attempt, I still had a couple days left in my course, on the second, I'd already expired, as of this phone call and review, it's been 10 days since the course expired.

I called requesting and extension or reinstatement of the course only to told under no uncertain terms that I would not be helped. At all. No discount, no extension, no advice, no coupon--nothing.

So now I've paid $240 for something I absolutely did NOT receive.