MAG Volvo Cars Dublin

Would give zero stars but it made me give at least one. I took my Volvo XC60 in on Thursday to have my windshield fixed because it was leaking, to have my oil changed and my breaks fixed. The next day Gary called and said it was all fixed. I said wow that was super fast everything is done even the breaks? He told me yes the brakes and everything else is all done. Went to pick up my car pulled out of their parking lot and my breaks are grinding and the front end is shaking. Called Gary back and he said he didn't fix my breaks that the breaks are fine. I asked him why he lied to my face and told me he fixed them when he DID NOT! He said they are fine and for me to set my parking brake for an hour then drive my car to see if the brakes are still grinding. Guess what they did. So instead of taking it back to someone who lied straight to my face I took my Volvo to Byers Volvo two days later where they told me how unsafe my brakes were not only were all for of my brake pads bad but my rotors were also warped! Now I don't know about everyone else but when I have my three children in my car I want them to be safe. MAG Volvo definitely sees things different than I do! MAG has completely lost my business. I will not only go to Byers Volvo for my services, but every two years when we buy two new cars I will also go to Byers Volvo.

I also will warn everyone of MAG Volvo services. Maybe the life's of my children and my own mean nothing to MAG Volvo; but they mean the world to my family.



I contacted Mag to file a complaint about this. Of course they wanted me to bring my car back in so they can fix it. Um how about NO! I told them I took my car into Byers to have it fixed right. They then told me there is nothing they can do because I took my car some where else. You're right I did take my car to someone who didn't lie to my face and to someone who FIX my car unlike something that Mag could do!

The GM then proceeded to tell me that in my service order there is nothing about my brakes; and maybe there was a miss communication between Gary and myself. Really? Because why did he lie to my face if there was a miscommunication between us? Oh wait I know he didn't want to complete the work. My warranty is up in less than 3000 miles. So I think he was waiting until it expires so he can charge me for everything.

We bought a new Volvo XC90 2008. We love the suv and the service was great. The staff at MAG Volvo should be commended for their work. I would recommend this dealership to anyone.