Luxury nai & Spa

I have been going here for years. It is clean and sanitary. I am extremely picky with the lenth, thickness, and shape of my Acrylic nails and Kathy does them best. I drive 20 minutes for her expertise! I have been to so many nail salons over the years. This salon is kind and always listens so you get the best experience possible. Thank you!

"hated it" is an understatement. It was dreadful. Having been here before, I've never had a bad experience until last night. I took my sister in law here for her birthday and treated ourselves to a mani (me) and a mani/pedi (her). After we walked in, a group of girls walked in for their appointment which is fine, I get it. Although, it took a ridiculous amount of time to get seated, we were within the hour of closing so we couldn't really go anywhere else. So we waited, waited a good 45 minutes before anything was actually done to us. A girl that helped me was probably no older than 19 and a total joke. Her attitude was terrible, she couldn't care less that we had waited for so long, she was so quick with painting my nails that none of the edges were cleaned. I had paint on my skin and the polish was not thorough on my nails. I hardly ever get my nails done unless I feel like treating myself, which I feel like what these places should feel like, being "pampered". She had asked for my card before she started painting my nails which was a bad idea on my part given the chop shop job she did on me. I paid for mine but refrained for paying for my sister's until her job was done. Her's came out perfect and she loved her experience which all that mattered but for me, I was ticked since the total came out to $55 total. I decided to bite my tongue at first and shake off the experience and focus the spot light on my sister. After my nails were dried, my lady put cuticle oil on my fingertips but it was so heavily done, I could oil a pan with my fingertips. She insisted that it would rub in so I bit my tongue again. When we got in the car after everything was said and done, I could NOT rub in this dang oil. It was so much that made everything oily and greasy. I then had enough and walked back in and explained my not so pampered experience with two of the older women in there. I was shaking so bad because I have never complained about service in my life. They then began to call for the girl who did mine, and they didn't want to talk to me. So my lady walked out and with an eye roll said "what's wrong.", obviously couldn't care less about what I was upset about. I tried to keep my cool until I just lost in when she started smirking at me and being incredibly sarcastic about "wanting to fix it". Which just couldn't be fixed... I shouldn't have to come BACK in and have my nails done right. I demanded a refund because I didn't feel like the service I got was a service, it was more of a chore. She snapped and said I wasn't getting a refund but she'd fix the problem. I refused because her negative attitude made me feel so uncomfortable. I will never go back and if you ever get this girl again, ( no older than 19, short, skinny ). It took me 4 hand washes to get the oil off.... Wait for another person to help you because it is NOT worth your money. She was TERRIBLE.