Palace Interior Design Inc

Great sales department poor customer service...
I used them twice but will not use them a third time .
Purchased vertical blinds for entire house.
Installation is done too fast , not giving you enough time to check if they are been properly install..needed to have 2 vertical blinds rotation chain switch to opposite side for easier access and customer rep told me there is a $40.00 charge for gas. So disappointed!! Will not recommend .

excellent all around, from the sales visit to the installation service.
most recommend Palace Interior.

5 months after they installed blinds for my window and double doors, the screw that held the bottom part together, came off . Since I was told that the warranty was for 1 year, I called their repair dept. to have somebody come over and fix it. I was told I had to pay $40.00 for transportation even though I live only about 2 miles from their office. At the time that I bought the blinds, somebody came to my house to measure the door and the window, He explained to me that there is a 1-yr. warranty, but neglected to mention the transportation charge. Had I known about this charge, I would not have hired them. I tried to contact the owner, but she was not available. I asked for her to call me, she never did.

THIS IS THE WORST COMPANY. THEY WANT TO CHARGE YOU FOR FIXING SOMETHING THAT THEY DID WRONG. I WAS NOT ABLE TO OPEN A BLIND BECAUSE THEY DID NOT HAVE ALL THE MATERIALS WITH THEM, & THEY TRIED TO CHARGE US AGAIN TO COME OUT TO FIX IT- NOW THE BLACKOUT DOES NOT OPEN ALL THE WAY & THEY WANT TO CHARGE TO COME OUT TO FIX IT. THE INSTALLER NEVER REVISED & WE LEFT THE APARTMENT TRUSTING THAT WHAT HE SAID WAS CORRECT!
NOW THAT WE TRY TO OPEN IT , IT DOESN'T WORK & CALLED TO LET THEM KNOW & THEY WANT TO CHARGE $80 TO COME OUT..
BE AWARE - DO NOT USE THESE PEOPLE !!! THEY TRY TO CHARGE FOR ANY LITTLE THING. THIS COMPANY IS A TOTAL JOKE! THEY HAVE SUCH POOR CUSTOMER SERVICE, & THEY WANT YOU TO ONLY SPEAK SPANISH, THEY DON’T WANT TO SPEAK ENGLISH, I GUESS BECAUSE NO ONE SPEAKS IT CORRECTLY THERE. THEY'RE INSULTING, DEGRADING & THEY TELL YOU ABSURD THINGS. THEY JUST LOOK TO MAKE MONEY WITH THE ORDER & THEN THEY TREAT YOU HORRIBLE. A PLACE LIKE THIS SHOULD NOT BE DOING BUSINESS.

Yo compre mis cortinas en esa compañia y tuve muy buena experiencia con ellos,desde q llame por telefono me di cuenta q fue una buena opcion .

I bought my curtain in the company and has left me exelentes, very good deal on the phone, I recommend it.

Jamas comprar en esta compania cortinas,al principio todo exelente,la intalacion rapida pero despues viene el problema. Me intalaron mis cortinas hace 1 mes y unos dias, una de las cortinas quedo mal intalada o esta defectuosa, cuando la subes ya que son horizontales,no se queda arriba,vino defectuosa y no me habia dado cuenta ya que esta en la parte de la puerta doble que sale al patio que no se usa, por esta razon no me habia percatado. Hace 2 dia me di cuenta y llame a la ofiina, la muchacha que me atendio ,por cierto muy bien pero me dice que tengo que llevar la Cortina yo a sus oficinas o si me mandan un tecnico tengo un cargo,,le explique que no es que se habia roto ya que no se usa esa parte de la Cortina ,le dije que habia venido defectuosa y deben arreglar por eso porque bastante caro que pague por dichas cortinas, simplemente me dijo que la politica de la compania era esa y no habia nada que hacer. Que pena que gasten tanto dinero en publicidad y que el costumer services y la atencion a los clientes que confiaron en esta compania sea tan mala.... O sea ganan el dinero pero no se hacen responsible del trabajo mal hecho.... Que pena !!!!!!!!!.......

Desde que decidi llamar a esta compañía sentí lo que me gusta llamar profecionalismo. El servicio fue excelente desde la atención personalizada que me dieron por teléfono hasta que finalmente mis cortinas quedaron instaladas. Cuando deseen cortinas y buen trato Palace Intetior es su mejor opción.

I purchased my new blinds for the holidays and Palace Interior did an amazing job. From the quote to the installation, everything ran smooth. I recommend Palace Interior 100%

When Palace Interior sold me their product they told me it has one year warranty and it was completly false. My advice is you better find another company where everything looks clear.