JetVet Veterinarian Clinic

We live an hour from each surrounding city & use multiple vets (farm vet for livestock), goat expert for the goats, regular vet that we love, MU for extreme things, etc. When we need something simple done, we use whomever we will be seeing next. We needed laser treatments for a sport dog. We were excited to find JetVet as they were much closer to our work vs the 4 hour drive round trip to our regular vet from work (we live in between them, but our work is closer to Jet Vet) & it was going to take several treatments per week. Getting the paperwork from the various vets to JetVet was a bit of a hassle but to be expected so not an issue. The issue was when Heaven expressed to our regular vet clinic her concerns as to why we would choose to use JetVet vs our regular vet. She implied there was an issue & it was part of the reason she kept digging for more records. When I point blank asked Heaven if she said such, she denied it & said our regular vet's tech had said such & claimed she didn't realize where we lived (she had been told multiple times w/ in depth explanation for why we wanted to use them). I called our regular vet & got irrefutable proof that it was Heaven who said it & not our regular vet's tech. I then called back JetVet & spoke w/ the vet who would not hear a word I was saying but kept insisting they had to have all the records. I was not concerned about them needing all the records. That's a no brainer. She refused to acknowledge what I was saying as she was too busy defending a position that was a moot point. I wanted her to realize her employee was acting like we're in high school, and being unprofessional. I was told I was obviously very upset (I did not raise my voice, did not get derogatory, did not insinuate anything, etc). What I did do in the end when the doctor would not just hear me rather than trying to talk over me was to tell her if that was how she did things, no wonder Heaven felt free to treat us the way she did & I hung up.

Exceptional quality care by Dr and her staff. Professionalism with tender loving care it is obvious they enjoy there patients and owners.........Thanks for all you do