Movement Ritual

I was originally very excited to train here and had a fantastic few months. However, MR closed its doors with very little warning for a few months after I had already paid for 5 sessions up front. When they opened again, I had just sustained a broken wrist (which I told the Owner about immediately after it happened) in an accident rendering me incapable of performing the movements in these classes. After asking politely via email for a refund on two occasions (as he does not display any policies on his website), the Owner ignored me. Interestingly enough, if he had just answered with a simple "no, I'm sorry, there is no refund", I would have been fine. But since he decided to ignore me twice and be unprofessional in doing so, I am now extremely disappointed in who I thought was a decent and understanding human being. Even though I sustained an injury that rendered me incapable of performing his movements and he closed his doors for a few months, he clearly feels that it is okay to keep someone's money despite unfortunate events. I am extremely disappointed in what I thought was a safe haven, and more disappointed that the Owner didn't have the decency to just communicate with me instead of ignoring me.