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Dave N.

12/04/2016

Overall

We have been ordering food from Rice Wok Express for a long time and we have always had a positive experience, until tonight. Called in for a delivery order at 6:20, finally got the last of our food at 8:45. It took an hour and a half to get the entrees, soup, and eggrolls, then another 55 minutes for them to bring the cold rice they forgot the first time. It took 2 hours and 20 minutes to get all our food. So my family could sit down and have dinner. Had to reheat everything because it was all cold after 2 hours and 20 minutes. All I got was a sorry it took so long its been a crazy night when the driver showed up the first time and then a sorry I forgot the rice the second time. Poorest customer service I have seen in a long time. Never again. I will order from either Pho Asian Star or Rice Pot Express when I need food delivered and if I am going out it'll be Gobi. Sorry Rice Wok Express but have lost a customer.

Overall
Yummy food

My daughter and I had the beef string bean and General Tso chicken and both were excellent! Good customer service and made us feel like they appreciated our coming in. We will be back!

Details

Phone: (940) 387-2526

Address: 3301 S Mayhill Rd, Denton, TX 76208

Website: http://www.ricewokexpress.com

More Info

Extra Phones

Phone: (940) 387-2502

Payment method
visa, all major credit cards, amex, mastercard, discover
Categories
Other Information

Parking: Free

Wheelchair Accessible: Yes

Cuisines: Chinese, Asian

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