Wings & Seafood

The best customer service and food.

This used to be my favorite wing spot...I've lived in the area for over 2 years and would frequent this restaurant several times a month until recently. The food is great but the customer service is HORRIBLE! The last few times I visited, customers were unhappy with their order or service and have requested the manger's attention, but the manager refused to come out.



During the Thanksgiving holiday, my family came to town and I took them to this restaurant. We were in there for 3 minutes and the manager (the only person working at the time) did not acknowledge our presence and sat on his chair playing on his phone. When confronted he accused my grandmother of saying "too expensive" when she actually said that it was rude that he wasn't speaking.



Long story short, it ended with my mother and I asking for a little customer service and the manager (who is Korean) shouting at us and cursing at us in English and in Korean. When we asked for his manager's name he said there is no manager and stuck his middle finger up at us.



I know that there are others who have had similar experiences because I've been in the restaurant on a Friday or Saturday night when this guy's rage and apathy has been displayed. I urge you to please detail your negative experiences so that people will stop patroning this restaurant.



All I ask is if you are in the customer service industry, speak to your customers when they enter the door and be respectful.