U-Haul Neighborhood Dealer

Poor customer service is an understatement for this place. The couple (managers – husband and wife) that run this office are rude disrespectful and are way too preoccupied with conspiracy theories about how people (their customers) are trying to cheat them… While standing in line yesterday (before renting a truck), I realized that this place could be a problem. There were two costumers before me (a young African American lady and an older white gentlemen – about the same age as the owner). The two customers were treated very differently. After the young lady left the building, the manager made the following comment to a customer before me (an older gentleman): “I make exceptions all the time, but sometimes you just have to say no… you know…” That was a red flag and I should have left, but after giving it some thought about how many plans I would have to rearrange and a potential charge on my credit card for a pre-ordered truck, I decided to go ahead with the rental.



Well, today, when I brought the truck back I was accused that my gas receipt reflected “too much gas” and that I presented some other receipt … I asked the manager (lady) to look at the time and date when the truck was fueled and call the gas station where the truck was fueled (5-10 minutes before arriving back at the rental place) to confirm that indeed I fueled this truck and not some other car… there was also a dispute about “how” full the tank was etc. SO, to make a long story shorter, lesson learned: I will never go back there again and if you are a person of color and/or a female you will be disrespected and will get a very poor service. On the other hand, (as observed the day before) if you are an older white middle-class male, you will be treated with kindness and respect.