More Info
- Email Business
- Extra Phones
Phone: (203) 730-0285
- Brands
- sealy, simmons, tempur-pedic
- Payment method
- financing available
- Other Link
- Category
Reviews
08/05/2013
Horrible experience! Furniture in the showroom is beautiful. I purchased a mattress. The sales associate asked if I would tip the delivery people $15 to remove the old mattress (?) then the manager said free removal. OK then I get a call saying the mattress will be delivered Saturday between 1-5PM. At 4:30 no mattress, so I called to make sure - was told they were running 1/2 hour late. At 6:30 I called again - said I wanted to cancel my order because I was tired of waiting. Manager said they will be there in 5 minutes and said he would refund the $149.90 delivery fee (yes they charge 10% of your purchase price to deliver!!). At 7PM the mattress was delivered. Monday morning I had a $77.00 credit on my bank account. I had to drive to the store to resolve the rest of the refund for the delivery change. I'm way too busy to deal with incompetence, I will not shop there again.
Details
Phone: (203) 480-0000
Address: 67 Newtown Rd Ste 8, Danbury, CT 06810
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