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Phone: (214) 321-8727
Phone: (972) 271-4268
Fax: (214) 321-8727
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- Goodman
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- all major credit cards
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- Northeast Dallas
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Opnox Inc
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Wilson Heating & Air Conditioning
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Parking: Lot
Reviews
06/22/2016
**BEWARE** WILSON WILL NOT HONOR THEIR WARRANTY AGREEMENT**
We used Wilson to install our new HVAC system 5 yrs ago & they did a good job. We used them annually as our maintenance & check-up to meet our warranty T&C's..but you really find out about a company when a actual problem comes up.
Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once & got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees & Wilson was MIA! We called Monday to find out why we never got a call & get a refund for the out of pocket cost from the other provider, since we had a 10 yr "Gold Warranty" that was supposed to cover all parts, labor etc. We have met all terms & conditions. The manager Carrie was rude to my wife when she called & was rude to me when I called. Told me my warranty didn't cover the work before even knowing my address & pulling my acct!! BBB case is open to try & resolve
Details
Phone: (214) 655-2665
Address: 10528 Garland Rd, Dallas, TX 75218
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