Puff N Stuff

POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE.

What a terrible mistake I made going here! Absolutely zero customer service!

I bought two pipes that after tax cost $41.11 and ended up getting charged $49.28. The kid that rang me up verbally told me he was going to charge me $41 and asked if I wanted a receipt, I told him yes and all he gave me was a credit card slip that had my total (which I made the mistake of putting it into my wallet without looking at, and later found out from an employee he was supposed to give me an itemized receipt too, hmmm I wonder why he didn't?).

After looking at my bank account the next day and realizing I had been over charged I called immediately. The girl that answered the phone was was rude and clueless about what to do and told me to call Chris at the Dallas location ( I had made my purchase at The Colony location.) I told her that I was on my way to work and would call him tomorrow and her response was "No sweat off my back, if you wait you might not get your money back". She really didn't seem to care that it was their fault and not mine that I had been over charged.

So I called Chris and he was nice but had no idea what was going on and said he would call them then give me a call back. Well, I never got a call back so I called him back the next day and he said "they should have refunded it" I told him it hadn't been and he said he would have to call them again. After he called them he called me back and tells me that I have to go back into the store for them to do a refund.

I went into the store the next day and although the girl that helped me was very polite she had no idea how to do a refund because she had never been trained on it, apparently they DONT do refunds. Well it's not like I was returning anything I just wanted the money that I had been over charged. I waited for 45 minutes for the girl to try to figure out how to do a refund. She suggested several times that I take an in store credit but honestly I didn't want to spend any more money at a business that has caused me such irritation. After about 45 minutes she gives up and tells me that they will call me and do it over the phone. That was about a week ago and I still haven't heard from them.

I finally called my bank today and they refunded the $8.17 in 5 minutes.

And to top it all off, the two pieces that I bought suck. One was a bubbler and the downstem isn't even long enough to reach the water unless you fill it up so much that it over flows and the hand pipe that I bought had loose shards of glass in it.

Moral of the story, don't waste your time or money here.
POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE.