Ron's Used Tires

Purchased used tires in December of 2017 - within a week I was back with a leak in one of the tires. At the onset of the purchase was shown four Pirelli tires in great condition; to my disappointment and unbeknownst to me, I received non-matching (not Pirelli) tires in less than ideal condition. I’ve since been back twice due to low tire pressure. The used tire shop said it was most likely that my TPMS sensors weren’t working properly - so I was sent to the automotive shop to have an inspection completed. Turns out the sensors were fine - the tires were supposed to be inspected and were done so “visually” and no issues identified. I returned to the used tire shop expecting some sort of recourse since it wasn’t the sensors. I was sent back to the automotive shop to have a full tire inspection. “Inspection” was completed - but come to find out it was visual again and the tires weren’t even removed from the vehicle. They didn’t check the tread, but said I wouldn’t pass my next inspection (in 8 months). I was also informed that I should have tires replaced before traveling out of state - so I paid $250 for tires that I’ve had to go back for three times and shouldn’t drive on out of state after only months. Since I am out of the “30 day” warranty (even though I came in with concerns within a week) - there is nothing that can be done, other than purchasing more tires(but I could get a discount on used! - joke). had to request to have a document written up for documentation purposes (not like that will help). I asked to speak to a manager - the automotive shop said they were “between management.” The used tire shop said the owner most likely “was not at work and could not be reached” - but I was speaking to the “administrative manager” (not sure what that means). Best thing they have going for them is Josue - he is very friendly and helpful. Not expecting to receive any response to this or calls to follow-up as they didn’t even ask for my contact information.

You know I try to patronize the local businesses, and have stayed away from Ron's for State inspections just due to the word of mouth reputation. My daughter took her car in for state inspection. They flagged her for a couple things which we took care of. She went in for re-inspection, they red flagged her for three more items previously unmentioned. So these went bad in the last week while we bought parts and installed them? Then they say we left the new parts installed "loosely". Riiight, we've been building Jeeps on the side for over 15 years. We used a impact wrench to install the new components. It wasn't loose. I shook it by hand vigorously while up on the jack stands after running the impact down on it. I would say that they are shady trying to push un-needed repairs, and/or doing half assed inspections. I would have gladly repaired it all the 1st time. No actual stars for apparent dishonestly and possible sales scams, but I have to put one star to get this posted.

Let me tell you a story of a horrible company. Ron's in Culpeper has horrible service, and their management is just as bad. They were scheduled to tow our car from a shop to our house first thing in the morning. This was scheduled by our insurance, so we had no communication with the tow service. Insurance told us to expect the car in the morning. A few hours into the morning, still no car.



Finally, we received a call from a Ron's driver saying they couldn't tow it unless we were there. So we arrived within minutes of the call, only to find that no one was there. No Ron's driver, and no one at the shop where my car was. I called Ron's to figure out what was what, and they sent the same driver back out. He gave me attitude about not being there - despite the fact that he hadn't called to schedule me being there, and I arrived minutes after he did call. Well, the shop owner wasn't there, so we called them, and they were on the way. The Ron's driver got upset and left in a huff, and not 2 minutes after he left, the shop owner arrived to open the shop and get our car. We immediately called the driver again, and he said he had left and wasn't coming back.



Well, I wasn't having that. Seeing as the Ron's location was about a block away (Yes, they traveled so far.), so we walked over and talked to the manager, only to be treated rudely and be told they wouldn't be getting my car. Ridiculous. Well, then we look over to the other shop down the street, and find that a Ron's driver came and picked up our car and took it. As the owner gave us grief and attitude, I told them I would call the cops as they had just stolen our car. They refused service, yet took it anyway.



After further discussion, the car was finally returned to the shop, as I was going to be sure they weren't getting paid for such service. I will be sure to share their ridiculous behavior and attitude with others, including our insurance company. They shouldn't be getting contracts from insurance companies with their behavior, and lack of ability to pick up a phone.

I do not recommend Ron Tires service if you have sensor in your tires. I purchased a set of tires July 27, 2014 and the tire light was not on when I went in and ever since my tire light has been on. Have been to the Culpepper show 4 times to get it fixed, I was even told the tires aren’t leaking don’t worry about the light. So I will not go to Ron’s Tires every again to have them put tires on my vehicles. Now I have to take my vehicle to someone else to have new sensor put on. So if you don’t want to have to deal with going back and getting bad service I would stay away from Ron Tire Service.