East Metro Emergency Animal

Being taken advantage NEVER feels good. Trauma during an emergency sets the tone for future confusion. Our family yorkie & poodle were mauled by another big dog. Our yorkie (7 lbs) was pronounced deceased on site. Our poodle (14 lbs) was at death's door. Compassion is NOT the experience we had.
Instead after my husband got info that our insurance would not cover this visit, he gave consent for her to be treated at this clinic (East Metro Animal Emergency Clinic, LLC). $800 for diagnostic tests to determine the severity of her injuries. He went unprepared to cover this expense so the clinic directed him to call a credit company to get a line of credit to cover.. Under duress he did so & received $1,200 credit line. He left our 4 legged baby in the care of the clinic & returned home to change out of his blood stained clothes & get me to return for the diagnosis. A staff member comes out with a long list of medicines/procedures needed, that totaled $1,720. Did I mention that they were already aware that he was unprepared to pay $800 but did get approved through a highway robbery credit service for $1,200?!? So as we ponder the what, the how, the must do, our poodle is brought out of the back on a blanket for us to view bloodied, lifeless & in pain. Imagine that you took your child to the ER with multiple stab wounds & lacerations. Would you expect the ER doc or nurse to bring your bloodied child out to the waiting room for you to consent for treatment. Of course not. This is a tactic to invoke emotion and fear and all but guarantee that you will not leave this facility unless you have approved what they say is necessary. That is the tackiest & most inhumane thing I have ever experienced!
I would never EVER recommend nor return to this facility. But I will tell my story through "show and tell" every chance I get.
I look forward to sharing the pictures for all to see & you decide if this is how you want to be treated. Disgusted & Angry

unprofessional, telling us about what it is going to cost to keep giving my dog CPR while he is dying or already dead on the operating table..they need to be shut down

EMAEC has helped me with my baby several times throughout the years. They have been FANTASTIC! They are as efficient as an emergency clinic can be. I'm used to sitting for 4+ hours to be seen at a human emergency clinic. These guys have one doctor on staff and the longest I've ever waited was 1 hour for my baby to be seen. Price: All emergency clinics are costly. EMAEC is no more costly than the next emergency clinic. Everything cost something. You don't go to a grocery store, fill your cart full of groceries, get up to the cashier and say, "I have no money, but I can pay you next week", and expect them to let you walk out with the groceries. Not realistic. If you are looking for great veterinarians with a superior team to help you baby through an emergency...these are the people. By far the best.

East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more expensive than a day practice would be, but isn't that the case in human medicine too? They are honest and fair. They give you an estimate for any charges prior to incurring any charges. There is no "sticker shock" and do everything they can to work within your budget. If you are a long-time pet owner like I am, you know that pet services are not free or cheap. Just the nature of the beast. I have a separate account for my babies for that reason alone. I am so glad they have been there to help my babies when no one else was open. Thank you for taking the time away from your families to help mine. You guys ROCK!

My dog was seen immediately; BUT when they returned with the estimate it was going to be 300 for just testing, that did not include treatment. I ended up paying 99.00 for a doctor to just take his temperature and tell me he has a fever; a waste of money and time. Went home with a sick untreated puppy. Would not recommend them to anyone!

I hate that I needed the services of East Metro Animal Emergency Clinic onSept 14, 2008, however I am very glad they were there. The compassion shown to my best friend, Sassy Magoo Hampton will never be forgotten. Thank you all.