Ashley HomeStore

Ok, first, do not shop at Ashley Furniture. The ineptitude of the staff, from the manager down, is mind blowing. We ordered two leather recliners in February. The salesperson stated that they were being discontinued but that ordering them was no problem. A month later, our chair were delivered, except that they were upholstery instead of leather. It seems that the salesperson did this to several people, tell them that they could get the discontinued chair and ordering the cheaper upholstered chair instead. The manager wouldn't confirm this, but he stated having dealt with it a lot and that the salesperson no longer worked for Ashley. He, by phone, claimed to have the right chair ordered. Another month later, the delivery truck showed up with, SHOCK AND AMAZEMENT, the wrong chairs again. I accepted the chairs, but after trying to sit in them for a little while, they were terribly uncomfortable. We drove to the store in hopes of getting something that we liked. After all of this, they tried to charge us the difference in price between our original chairs and the new ones AND they wanted to charge us for delivery, again. To avoid losing it on the staff, I just asked for a refund. They stated that that wasn't a problem, they just had to pick up the chairs and then we could call in and have our money refunded. They claimed not to have the paperwork on the day they picked up the chairs on Thursday. Said that they would call on Friday. They didn't. Called Today, on saturday, and they tried to refund me $3,000 instead of the $1,000 that we were owed. Nice guy that I am, I informed them of the mistake. OF course they had to have the manager approve the change. They put me on hold and then hung up on me. NEVER BUY FROM ASHLEY! Finally got the refund put through. Please folks, don't put yourself through what I have.

I had a great experience at the Ashley store and would always recommend it to my family and friends.

I ordered my furniture on August 22 and was assured that they had plenty in stock and it would be delivered in 3 weeks. We are now going on 5 weeks and I have been told our furniture has a load date of October 19 and that I may receive my furniture a week from that date. I was told to contact them again since that date could possibly change. The contract states that all

backorder purchases might take 2 to 8 weeks to be delivered and my items were not on backorder. October 19 is past the 8 week time frame. Buyer beware.....if you need your furniture quickly or within a reasonable amount of time purchase it elsewhere. I will not be going back.