Maria's Pizza & Pasta

Good Food shouldn't equal big disappointment!



Tasty sandwiches, clean environment, friendly wait staff – then, why am I so disappointed?

I’m disappointed because today I discovered that my 10 years of patronage, and dozens of referrals were worth less than $8.00 to the owner of this establishment, Nick.

So, in brief here’s my story. My family and I truly enjoy the pizza, wings and focaccia sandwiches at Maria’s. In addition to going there for the occasional after-school gathering or Saturday lunch we have been ordering the Focaccia Sandwich trays about twice a month for many, many years.

Yesterday, I stopped in and picked up a tray. I live about 10 minutes away. When I arrived home, 2 of the sandwiches were not what I had ordered. I called Maria’s and explained. I was asked if I wanted to return and get the right sandwiches. I said, no, I’d prefer to pick them up tomorrow because it’s so cold out and I really didn’t want to venture out again just for the sandwiches.

Tonight when I stopped by to get the sandwiches, the owner acknowledged not only the error but also the offer extended by his employee. However, he refused to honor the offer for the 2 sandwiches and offer me $4.00 instead? Really?

His rationale was that the employee should not have offer such a hefty compensation for such a minor mistake. He then stated that I was trying to take advantage of an employee’s mistake. He went on to explain that the cost of the 2 sandwiches would be $12.00. So, the difference between what was offering and the cost of the sandwiches id $8.00 – What are your thoughts, is a loyal customer who refers business to your restaurant for 10 years, not worth $8.00?

Or I guess the bigger question is – do YOU want to dine somewhere with such little regard for a fellow customer? What if you encounter a problem there, how will you be treated?

Again, good food, great services, kudos to the staff, but unfortunately a big thumbs down to today’s management decision.