Comenity Bank

My spouse and I are so dissatisfied because this FIRM is so unprofessional in the way they sell their service to: Doctors, Dentist, and Healthcare providers in fact I have listed our issues with this “So called Comenity Bank”! Your Bank must understand that what you do to their customers reflects on them and not to your; (Comenity Bank) cause you are a third party contractor for your customers and not the other way around.

ISSUES
1. We called 3 times for changing our address since:
(March 4, 20, April 5 2018) did not Change!
2. our Billing Statement went to our old address with the USPS
yellow sticker with new address!
3. This has been done for the past (3) months.
4. We called again to try to change our address only to have snooty
Call Center agents and been and laugh at several times.
5. Your statement is so hard to read and understand just like:
(FIA, Citibank, and Synchrony Banks)
6. This reflects non-professional and miss leading to your
Clients or (Customers)
7. Their customers makes there decision based on your firms attitude
from firms they do business with! Only see the plan their Doctors
or Healthcare they are using.

SUMMARY:
With the above comments are upsetting with us the we are going to another Hearing Firm to do business with, but first we are going to ask if they do business with: “COMENIT – HEALTIPLAN” then we will go to another Hearing Company until we find the Firm that does not do business with your FIRM.

I'm so dissatisfied because y'all let a evil person open an account in my damn name. Now I have to fight to straighten up my account and credit report because of this person. I don't understand why I got to send my important things to y'all but y'all didn't asked that female no type of prove that she is the real me.