Cleo's Bridal & Formal

I visited Cleo’s Bridal after seeing on their website that “ALL BRIDAL GOWNS 50%-70% OFF, except La Sposa 2011”. This sale can also be viewed on their Facebook page. They are no longer selling bridal gowns, so they are trying to sell all of their sample gowns. Upon entering the store, we were greeted by an employee who re-stated this sale verbatim. We picked out gowns, which we had to wait for the employee to get off of the rack for us, then I started to try them on. She would not help me get into the dresses. I had to step into them on my own, then she proceeded to only button the dresses up half way because “it takes too long”. As I tried dresses on, the employee had no shame in telling me out right that certain parts of several dresses were “unflattering” or “not cute” on me. About 20 minutes into my hour appointment, the sales girl tells me that I need to hurry up and narrow down my dresses because she has another appointment after me. My 2 friends, who I brought with me, were forced to share one chair in the corner of the room as there was nowhere else to sit. One of my friends informed me that every time I went to the dressing room to change, the employee kicked the train of the dress in after me. Mind you, these are sample dresses, which they are trying to sell. After a few dresses, I found the one. The dress was a little too big, and the sales girl would not clip it in place for me. We asked her how much it was as the tag said $900. She said that it was 50% off, since it was NOT a La Sposa 2011, and would then be $450. I could not buy the dress at that moment, as I had to wait for my mom. So the sales girl said that I could come back any day to try it on again, and wrote the style number down for me. I returned to Cleo’s 2 days later with my mom, intending to buy the dress. We were greeted by Heather, who was a much better sales person (or so I thought). We told her of the difficulties that we had with the other lady, and she was extremely sorry. I decided to purchase the dress and asked her to check the price again and told her that the girl before had told me $450. Heather had to call and check with Cleo, and told me that the dress was only 30% off, not 50% as I was told and their store had advertised. I told her that I could not pay that price, so Heather offered me 40% off. I told her that I still could not pay anything other than what I was quoted the first time. She said “okay, let’s do it”. She got the paper work out, and then received a call from Cleo. Heather was not allowed to sell me the dress for anything except 10% off the ticketed price of $900. So the dress that I was told would cost me $450 had nearly doubled in price to $810. I refused, and left the store crying. Heather pleaded with my friends and mom for me to come back, and she would find me another dress in my budget. I did not come back, and nor will I ever. This was an awful experience, and I do not wish it upon any other bride. Save yourself the aggravation, and stay away from Cleo’s Bridal.

I will send everyone I know here!!Cleo works 1 on 1 with you every step of the way!! My gown came in and needed a hem and a bustle and I was out the door. She included steaming the gown and came to the church to bustle me afterwards.I have been to many bridal shops where they order your dress 3 sizes 2 big to rip you off.. If you want coture 1 of a kind gowns at great prices, Call her and set up an appointment!! I felt like a princess!