EMS Auto Services

I have used EMS for about 10 years and the service until today had been great. I have called Steve personally over the years and spoke to him about problems with my vehicles. Today, I spoke with Steve's wife and she is about the nastiest person I have over spoken with and I have done escalated customer service at major corporations. I asked her a simple question , "Do you charge partial hour rates or not?". I was charged $90.00 for labor to put in a battery. I asked did it take her guys 1hr to put in a battery. She exclaimed "yes, it did." I had my battery exchanged and my battery clamps replaced . The total price was $299.00. The battery and clamps $153.00 and the labor $120.00 plus taxes etc.. EMS has lost a loyal customer and according to Steve's wife "I don't care, you are aggravating me by asking me to break down all of the charges." My intention was to pay them over the phone as I always do, so I asked the charges before paying. I later spoke to Steve , who went on to explain that he took an hour and 1/2 to identify that the battery was the problem and replace it. EMS is practicing price gouging for sure, but it will be my last visit. Also, two months ago I spent $2400.00 with him to replace my transmission. I usually have at least 2 big jobs with him each year but this seemed not to matter. I my loyalty was not appreciated.