APM Realty Group

I rented a house managed by APM and was very disappointed with the service we received from them. Anytime we had a meeting scheduled the property manager was late by at least 30 minutes. Also, anytime there was a problem it took months for it to be fixed. On one occasion the garage door broke and was inoperable for several months.

MILITARY MEMBERS- APMs lease agreement says they ONLY honor PCS orders if you need to break your lease. When I told them I was separating and would be breaking the lease early they said that was ok. But when it came time to receive my security deposit back they thought I was PCSing. Fortunately, when I renewed my lease I had our property manager sign the state’s military clause document.

It took 6 weeks and a major headache to try and get the security deposit back. Security deposits are supposed to be mailed to former tenants within 30 days but it took 6 weeks and about 5 phone calls to get it back. On two occasions I was promised the deposit was going to be mailed before certain dates. I asked for emails confirming this, and they said they would, but I never received any.

Upon receiving it, there was $500 deducted for cleaning fees/ lawn mowing. However, when I moved in the grass was very high and the home was dirty (I wish I had taken pictures when I moved in).

My fiancé and I were looking to move in a short time frame due to his being in the military. We chose a house managed by APM realty. The senior property manager, Elizabeth, was 35 minutes late to our agreed upon meeting time, which we would find out later was typically how she operated. A year later when we renewed the lease, she showed up 45 minutes late to our meeting to do so. Around the time we were moving out, another couple came to view the home and waited outside for APM to show them the house. I invited them in and let them take a look around (she ended up being 45 minutes late to their meeting as well), but by the time she’d gotten there they were leaving because I had already shown them the house.
It took about three months for any of the maintenance requests to be taken care of, which was frustrating. Prior to renewing, APM waited until a week before our lease was up to tell us that they may not be renewing the lease for the next year, because of the property owner. Which was stressful, because we had intended to stay due to my fiancé receiving orders from the military within 4-5 months (had it not been for this we would not have renewed the lease).
We’ve never been late on rent, however, one month we received a notice of a late fee; this was because they had lost the check we’d sent in earlier a week prior. Finally, it took APM about 60 (with constant calls) to finally send our security deposit back. They also took out about $400 for cleaning fees, cleaning the carpets, cutting the grass, etc. When we moved into the house it looked like it had not been cleaned and the grass had not been cut. Moving out, we absolutely left the place better than we had received it. We were also told about these additional fees during our walk through prior to moving out.
I would never again do business with APM after seeing how unorganized and scattered the manager is and how poorly they do business.